GIFT CERTIFICATE TERMS AND CONDITIONS
Acceptance of terms and conditions

By purchasing, redeeming or attempting to redeem a Gift Certificate, you accept and become bound by the terms and conditions below as varied from time to time.

Purchasing Gift Certificates

You may purchase Gift Certificates by completing all mandatory fields.

We will send Gift Certificates electronically to the Recipient’s Email Address immediately upon purchase, or at 9:00am Australian Eastern Standard Time on the date you select at the time of purchase.

We will email to Your Email Address confirmation of your purchase and confirmation that the Gift Certificate has been sent to the Recipient. These confirmations will be sent at the time of purchase and sending of the Gift Certificate.

Notwithstanding the above, we will not be responsible for any delay in sending a Gift Certificates or any delay in sending confirmation of purchase or sending of a Gift Certificate.

Please correctly complete all mandatory fields on purchase of a Gift Certificate as we will not be responsible for any lost or incorrect Gift Certificates due to incorrect or incomplete information being provided.

Pricing and payment

All prices for Gift Certificates are in Australian dollars and all payments must be made in Australian dollars. We are not responsible for any losses associated with currency exchange or exchange rate fluctuations.

Gift Certificates may only be purchased using an acceptable debit or credit card. Debit and credit card details provided at the time of purchase are stored until the purchase has been processed.

How and when you can redeem a Gift Certificate

You may redeem a Gift Certificate by the purchase of goods or services from us through our website only.

You will be required to provide the unique identification number printed on the Gift Certificate at the point of redemption.

A Gift Certificate may only be redeemed by the purchase of goods and services up to the value specified on the Gift Certificate. If you wish to make a purchase that exceeds that value, you must pay the excess using another method of payment.

A Gift Certificate may only be redeemed in one transaction. A Gift Certificate will not be debited, reissued or replaced with a new Gift Certificate with a lower value as a consequence of purchases that are below the value specified on the Gift Certificate.

Once your Gift Certificate is redeemed, it should be destroyed.

Reversal of redemption

The redemption of Gift Certificates may not be cancelled or reversed except with our approval which we may give or withhold at our discretion. This does not affect your rights under the Australian Consumer Law or under our returns policy in respect of goods or services purchased on redemption of a Gift Certificate.

No exchange

Gift Certificates cannot be exchanged or redeemed for cash.

Expiry of Gift Certificates

Gift Certificates will expire on the first anniversary of their date of issue if they are not redeemed in accordance with these terms and conditions.

Lost or stolen Gift Certificates

Gift Cards should be treated like cash. Lost or stolen Gift Certificates will not be replaced or refunded.

Your responsibilities

You are responsible for the use and safety of your Gift Certificate. We are not responsible for any transactions using your Gift Certificate except to the extent that there has been fraud or negligence by us or by any of our employees.

Disclaimer

To the extent permitted by law, we exclude all responsibility for any harm to any person or property or for any loss of profits or other indirect or consequential loss relating to the purchase, redemption or attempted redemption of Gift Certificates, including any delay in sending Gift Certificates.

Privacy

We collect personal information to provide and market our products and services. That information may be disclosed to our contractors who assist us with these activities and to our affiliate in the United States of America, MedicAlert Foundation United States, Inc. Our privacy policy contains information about how an individual may access or correct information we hold about the individual, how complaints about a breach of privacy can be made to us and how such complaints will be dealt with. If you do not consent to us using your personal information to market products and services, please email enquiry@medicalert.org.au.

Contact us

Please do not hesitate to email enquiry@medicalert.org.au about any queries, comments or requests for information you may have regarding Gift Certificates or these terms and conditions.


COMMUNICATION SERVICE GUARANTEE

The Australia Medic Alert Foundation (AMAF) is committed to providing high quality services, and adopts the following service standards, guided by our core values of:

  • Accountability
  • Commitment
  • Community
  • Equity and Diversity
  • Integrity
  • WH&S
  • Innovation

When you contact us

Telephone enquiries

If you call us we will answer your calls promptly and courteously and aim to answer your queries on the spot.

We recognise that you may have queries that are unique to your own specific

circumstances or are complex. In these instances we may need to arrange a call back so that we can research the query sufficiently to ensure a specific and thorough response is given.

Alternatively, if your query is not straight forward, please email us. We aim to provide you with a response within 3 business days for queries sent to enquiry@medicalert.org.au

Correspondence (letter or email)

We will acknowledge your correspondence within 24 hours of receipt (excluding weekends and public holidays, when the next business day would apply). We aim to give you a full response to general correspondence within 3 business days of receiving all of the required information. In some cases, we may request further information from you to ensure that we understand your reason for contact fully and to give you a full response.

For more complex correspondence, the exact timing and content of our response will depend on each case and the request.

Social Media Channels

We will acknowledge your correspondence within 4 - 6 hours of receipt during

business hours (excluding weekends and public holidays, when the next business day would apply). We aim to give you a full response to general correspondence within 3 business days of receiving all of the required information. In some cases, we may request further information from you to ensure that we understand your reason for contact fully and to give you a full response.

For more complex correspondence, the exact timing and content of our response will depend on each case and the request.

AMAF membership application forms

When you lodge a form to become a member or update your details we aim to process the request within 3 business days of receipt of all of the required information.

When you provide us with feedback

General

We take your feedback seriously. We will listen and work with you to reach a resolution where we can.

If you provide feedback, we will act immediately where there is a serious risk to public trust and confidence and/or they relate to AMAF’s compliance requirements.

We aim to provide a substantive response to your feedback within 3 business days.

Product

All AMAF products offered to our members are supported by Product Warranty Statement.

If you provide feedback about a product we will work with you to reach a resolution where we can within the warranty guidelines.

We aim to address any product queries or concerns on the spot, but where the issue is unique or complex we may need to arrange a call back so that we can research the query sufficiently to ensure a specific and thorough response is given. In all cases, we aim to address the issue within 3 business days.

When you request information we hold

General information requests

We aim to acknowledge all requests for access to information within 24 hours receipt (excluding weekends and public holidays, when the next business day would apply).

We aim to provide a response to requests not falling under the Freedom of Information Act and Privacy Act within 14 business days.

Freedom of Information Act requests

We aim to respond to requests for information falling under the Freedom of Information Act within 30 calendar days (plus statutory extensions). Where third party consultation is required; we aim to provide you with a full response within 60 calendar days.

Privacy Act requests

If you raise an issue with us that falls under the Privacy Act, we aim to provide a response within 30 calendar days.


DIRECT DEBIT REQUEST (DDR)

Australia Medic Alert Foundation (455996)

By agreeing to the Terms and Conditions of Auto Renewal via Direct Debit you authorise Australia Medic Alert Foundation (455996) to arrange, through its own financial institution,

  1. a debit to your nominated account any amount Australia Medic Alert Foundation (455996), has deemed payable by you. This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from your account held at the financial institution you have nominated and will be subject to the terms and conditions of the Customer Direct Debit Request (DDR) Service Agreement.

Or

  1. to arrange for funds to be debited from your nominated credit card according to the schedule specified below and Customer Direct Debit Request (DDR) Service Agreement.

Schedule

Date of First Payment: Payment will coincide with your current Annual Renewal schedule.

Frequency: Once per year

Payment Amount: $49.00 (incl. GST) for each debit

Number of Payments: Continue until further notice

If the scheduled date is not a banking day, the debit will take place on the next banking day.

Customer Direct Debit Request (DDR) Service Agreement

This is your Direct Debt Service Agreement with Australia Medic Alert Foundation (455996) 31 140 801 427. It explains what your obligations are when undertaking Direct Debt arrangement with us. It also details what your obligations are to us as your Direct Debt provider.

Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.

How to Contact Us

Enquiries

You can contact us directly or alternatively contact your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date. You may contact us as follows:

Phone: 1800 88 22 22

Email: ddenquiries@medicalert.org.au

Mail: GPO Box 99 63, ADELAIDE SA 5001

All communication addressed to us should include your Membership Number.

Definitions

Account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.

Agreement means this Direct Debit Request Service Agreement between you and us.

Banking day means a day other than a Saturday or Sunday or a public holiday listed throughout Australia.

Debit day means the day that payment by you to us is due.

Debit payment means a particular transaction where a debit is made.

Direct debit request means the Direct Debit Request between us and you.

Us and we means Australia Medic Alert Foundation (455996) you have authorised by requesting a Direct Debit Request.

You means the member who signed or authorised by other means the Direct Debit Request.

Your financial institution means the financial institution nominated by you on the DDR at which the account is maintained.

Debiting your account

By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.

We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.

OR

We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due.

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

Amendments by us

We may vary any details of this arrangement or a Direct Debit Request at any time by giving you at least thirty (30) days written notice.

Amendments by you

You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 7 days notification by writing to:

GPO Box 9963

ADELAIDE SA 5001

OR

By telephoning us on 1800 88 22 22 during business hours;

OR

Arranging it through your financial institution, which is required to act promptly on your instructions.

Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

If there are insufficient clear funds in your account to meet a debit payment:

  • you may be charged a fee and/or interest by your financial institution;
  • you may also incur fees or charges imposed or incurred by us; and
  • you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

Dispute

If you believe that there has been an error in debiting your account, you should notify us directly on 1800 88 22 22 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively you can take it up with your financial institution.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Accounts

You should check:

  • with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
  • your account details which you have provided to us are correct by checking them against a recent account statement; and
  • with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

  • to the extent specifically required by law; or
  • for the purposes of this agreement (including disclosing information in connection with any query or claim).

Notice

If you wish to notify us in writing about anything relating to this agreement, you should write to:

Australia Medic Alert Foundation

Finance Department

GPO Box 9963

ADELAIDE SA 5001

We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request.

Any notice will be deemed to have been received on the third banking day after posting.