We provide a warranty in respect of all of our Products on the terms and conditions set out in the Product Warranty Statement accompanying each delivery of Products. The material and workmanship of our products are guaranteed for 12 months, except the coloured enamel medical IDs, neoprene necklet, gemstone bracelet, Swarovski elements, sports band, pearl, beaded leather and braided bracelet which have a 6 month warranty. If you notice damage to a Product at the time of delivery you should notify the Foundation within 14 days of delivery and return that Product to the Foundation.
Warranty does not cover the following:
The Foundation does not offer refunds for products as they are customised to individual requirements. If the product supplied is defective we will offer you an exchange credit or refund.
View our Product Warranty Statement for more information.
Product Care and Cleaning
Taking good care of your identification jewellery, with regular cleaning, will prolong its life and provide years of enjoyable wear. We recommend Connoisseurs Jewellery Wipes.
9ct Gold & Gold-Filled
9ct gold and gold-filled products can be cleaned by rinsing in warm water and polishing with a soft clean cloth, and be sure to completely dry your bracelet/pendant before wearing.
Do not polish with compounds containing abrasives. Chemical or abrasive cleaners will erode the finish and could subject your product to tarnishing.
Care should be taken to prevent tarnishing by avoiding the following:
Various skin types and some medications may also cause your jewellery to tarnish. Heavy physical activity may also make your jewellery vulnerable to scratching, so consider wearing a stainless steel medical ID at these times.
We deliver products Australia-wide using Australia Post. Please allow approximately 20 working days for delivery if no adjustments required.
This product will be sent by Registered Post and will require a signature on delivery. If no-one is home it will be delivered to the local post office for collection.
Prices shown do not include postage and handling and are subject to change without notice.