If you have a question about MedicAlert Foundation, chances are you'll find the answer here. View some of our most frequently asked questions below.
MedicAlert membership is just $49 for one year which gives you real peace of mind knowing you can be protected in an emergency.
The overall cost to join MedicAlert is affected by the medical ID you choose plus postage:
Membership - $49
Medical ID with free engraving – products starting from $35
Postage – starting from $9.50
You can join as a member by any of the following ways:
A membership pack (including your individually engraved medical ID) will be posted to you. Please allow approximately 10 working days for delivery.
Your MedicAlert membership is much more than a piece of jewellery. It is a comprehensive system of protection that is with you, always. As space is limited on your medical ID, your full information is stored on your electronic health record and can be accessed via our 24/7 emergency hotline when required by first responders and healthcare professionals. Should healthcare professionals need to access your electronic health record they will be able to gain information such as emergency contact/s, doctor, medications, allergies, Advance Care Directive, Action Plans and full health/medical records. This is your peace of mind in those critical first moments of a medical or other emergency when seconds count and you may be unable to speak for yourself. Therefore, both your medical ID and the 24/7 emergency hotline provides you with comprehensive protection.
Please call our Membership Services Team to discuss membership options on 1800 88 22 22. Monday - Friday, 8:30am – 5:30pm CST.
Did you know that some health funds provide rebates? You may receive the full or part cost of your membership and/or medical ID through extra’s in your health cover which makes joining even more attractive. If you are a DVA Gold Card holder the Department of Veterans' Affairs will pay your annual MedicAlert membership service fee as well as the full cost of a stainless steel medical ID.
MedicAlert membership is essential for anyone with a medical condition, allergy, identification or special needs or who takes regular medication that needs to be known in an emergency or you want your Advance Care Directive or communication and treatment plans known in an emergency. The MedicAlert medical ID ensures that emergency service and healthcare personnel can immediately access the right information to assist in providing prompt, precise diagnosis and medical treatment.
The medical ID is the visual link to our 24/7 emergency response service. We receive approximately 150 calls per month into this service. Health professionals and emergency responders are seeking additional information in a range of emergency situations. This service can also contact next of kin and reunite loved ones in wandering situations.
our membership number is located at the bottom on the back of your medical ID:
You will receive a renewal notice approximately 4 weeks prior to your renewal date in the chosen method at the time of joining. If you provide us with your email, you will receive an email for your first notice. Otherwise, you will receive a notice in the mail.
In addition to the above, when you log into the website to purchase jewellery and have not yet renewed your annual membership, this will automatically be added to your shopping cart as a reminder.
You will also notice on your MedicAlert membership dashboard area a new traffic light system that highlights when your annual fee is due by highlighting the days in the following system:
It’s important that you review your personal and health information at least once a year to ensure your information on file is accurate in the event of an emergency.
Should you wish to add these types of documents to your My MedicAlert profile please send to our Membership Services Team with your name and membership number via email or post:
Post: MedicAlert Foundation
11 King William Street
Kent Town SA 5067
The documents will then be reviewed by our Membership Services Team and you will be notified once these have been confirmed. This is so our team can ensure your documents contain all the vital information necessary in an emergency.
You may view the jewellery range at our National Office located in Adelaide, South Australia:
11 King William Street
Kent Town SA 5067
Monday - Friday, 8:30am – 5:30pm CST
For all other states, please click here to view the full range.
Your unique identification number along with your most critical conditions or specials needs and our 24/7 emergency hotline will be engraved on the back of your medical ID. The amount of space for this will be determined by the size of the medical ID you select.
Bracelet: small = 3 lines; standard = 4 lines, large = 5 lines
Necklace: small = 5 lines; large= 7 lines
Dogtag = 5 lines
Wristband Tag: small = 3 lines; large = 6 lines
Rectangle = 4 lines
Large Square = 5 lines
Any additional information will be included on your wallet card and in your secure electronic health record.
We use Australia Post to send your MedicAlert jewellery and medical ID to you. Standard postage and handling is $9.50 throughout Australia.
All items valued at $160 or more are sent via Australia Post’s registered post service.
Please allow 10 working days to receive your order throughout Australia. This allows time for the customisation of your medical ID plus delivery via Australia Post.
You are responsible for the safe keeping of your jewellery and medical ID and therefore need to cover the expense for any replacements. Lost medical ID’s are sometimes returned to us. If we are contacted by someone who has found a medical ID, we will contact the member to arrange for it to be returned.
To maintain warranty, all repairs and alterations must be made by the MedicAlert Foundation. If your jewellery is faulty during your warranty period, firstly please send us a photo via email@example.com. A Membership Services team member will advise if your jewellery or medical ID can be repaired. If a repair is not possible whilst under warranty, we can replace the jewellery. We may then ask you to send us your medical ID at the below address for repair.
GPO Box 9963
ADELAIDE SA 5001
If your jewellery or medical ID is damaged outside of the warranty period, we can repair or replace your jewellery at your cost.
Solid gold and sterling silver medical ID’s can be buffed and re-engraved for a small fee (or at no charge for DVA Gold Card members). Please note there may be some limitations to the engraving requests.
Stainless steel medical ID’s and gold-filled medical ID’s cannot be re-engraved but there may be space to add additional details if required.
Any engraving changes or additions to your medical ID must be completed by MedicAlert Foundation to ensure the accuracy of information held on your electronic health record as well as on your medical ID.
If your jewellery does not fit you upon receiving it, please contact our membership services team to discuss whether your jewellery can be altered on 1800 88 22 22. Monday - Friday, 8:30am – 5:30pm CST.
Necklaces are not recommended for children aged 12 years and under. We recommend the stainless steel curb chain bracelet for use by babies and toddlers. It is lightweight, low maintenance and difficult for children to remove. It can also be customised to fit a small wrist. As the child grows, you can either purchase a new chain or transfer the engraved MedicAlert medical ID to a sports band.
Extensive research ensures that our products are high quality, stylish and durable. The material and workmanship of our products are guaranteed for 12 months, except the coloured enamel medical IDs, neoprene necklet, gemstone bracelet, Swarovski elements, sports band, pearl, beaded leather and braided bracelet which have a 6 month warranty. If you notice damage to a Product at the time of delivery you should notify the Foundation within 14 days of delivery and return that product to the Foundation. There are no refunds on our products due to the customised engraving of the medical ID.
Warranty does not cover the following:
If your medical ID engraving is difficult to read it is time to purchase a one. You can do so via the MedicAlert website www.medicalert.org.au/products or by calling Membership Services on 1800 88 22 22. Remember, if you can’t read your medical ID, it’s unlikely that emergency services can either. Stay protected and ensure you update your medical ID if it’s difficult to read.
To ensure that engraving is easy to read and the terminology of the medical condition, medications or allergy is easily read and understood in an emergency. This is what makes us different to our competitors as we ensure that the information you provide us is recognised in emergency situations.
You can change your medical record information via one of the following options:
If we have your email address on file:
Go to the My MedicAlert title on our website and log in to the dashboard with your membership number and password. If you have forgotten your password or never been given one, enter your membership number and then click on ‘Forgotten your password or never had a password?’ link. An email will be sent to your registered email address with a temporary password to sign in. Once you have signed in we recommend you change your password. Click on ‘Update my Profile’ which gives you access to your membership profile to verify and/or update the information held on file for you. Once you have checked every tab of information, click on Save and Submit. Once our Membership Services team has reviewed and processed your changes a confirmation email will be sent to you confirming the changes have been completed.
If we do not have your email address on file:
Call Membership Services on 1800 88 22 22 (Mon-Fri, 8:30am-5:30pm CST) to register your email address. We will then send you an email with a temporary password to sign in. Once you have signed in we recommend you change your password. We will only register your email address via telephone so we can verify your identity and ensure the security of your information.
If your information changes significantly, we may recommend you re-order a new medical ID.
In accordance with our Terms and Conditions, you are required to pay all fees due to the Foundation. If you do not pay your annual service fee, your membership will cease and we will remove and deactivate your personal electronic health record. This means Emergency Services will not have access to this information from our 24/7 emergency hotline.
Your valued membership helps us to maintain the 24/7 emergency hotline (connected to a electronic health record) for emergency services personnel to access in an emergency and also assists us to continue to ensure the MedicAlert brand remain well recognised around Australia.
Yes, we encourage the healthcare industry to continue to support the nationally recognised MedicAlert service and can provide a free education pack including: