Who is Australia Medic Alert Foundation?
Australia Medic Alert Foundation is a registered not-for-profit organisation that provides a proven 24/7 personal l emergency medical information and ID membership for people with medical conditions, allergies, implants, transplants, taking medication and with advance wishes and palliative care requests.
The genuine MedicAlert emblem has been protecting Australians since 1971, and is the most recognised and trusted system of its type amongst emergency services personnel and healthcare professionals.
Why should I join MedicAlert Foundation?
If you have any medical condition that may put you at risk in an emergency, then you need a MedicAlert medical ID. The MedicAlert medical ID ensures that emergency service & healthcare personnel can immediately access the right information to assist in providing prompt, precise diagnosis and medical treatment.
How does MedicAlert membership work?
MedicAlert members wear a medical ID around their neck or on the wrist that is custom-engraved with their key medical condition(s) or vital details, membership number as well as the 24/7 hotline telephone number for emergency services and healthcare professionals to call for more information if required.
In an emergency, ambulance paramedics and healthcare professionals are trained to look for the MedicAlert emblem and the information it holds. If needed, they can call the 24/7 support hotline for further important medical and personal details held on our secure national database – from anywhere in the world.
I only need a bracelet/pendant – what are the benefits of being a member?
Your MedicAlert membership is much more than a piece of jewellery. It is a comprehensive system of protection and support that is with you, always. We offer peace of mind in those critical first moments of a medical emergency when you may be unable to speak for yourself. Learn more >
MedicAlert membership provides extra peace of mind and includes our internationally recognised emblem, a 24/7 hotline for emergency services to access related information stored on our confidential database, customised engraved medical information on the back of your emblem and an individual member number that is unique to you. Learn more >
What is my risk if I don't purchase a genuine MedicAlert medical ID?
For over 40 years the MedicAlert emblem remains the most recognised medical identification across all states in Australia. The Foundation has an active brand awareness campaign and maintains contact with ambulance professionals to ensure personnel recognise the genuine emblem. Ambulance personnel are trained to look around the neck and on the wrist for medical ID's.
How much does membership cost?
MedicAlert membership starts at just $55.00 depending on the emblem chosen. We offer different medical IDs to suit your lifestyle including stainless steel, sterling silver, gold filled and gold emblems. Teenagers and active adults may prefer our sports band – please see our full product range for prices. Learn more >
What if I can’t afford membership?
Please call our Membership Services Team to discuss membership options on FREECALL 1800 88 22 22.
You can join as a member by any of the following ways:
1) Online – Use our online signup process to join today!
2) Phone – Call us on 1800 88 22 22 (Monday-Friday, 9am-5pm CST)
3) Return completed form – download application form now.
A membership pack (including your individually engraved emblem) will be posted to you. Please allow approximately 10 working days for delivery.
It is vital that the information held on our national database is kept current. Each year you will receive a copy of your membership details, together with a reminder to pay your annual subscription. You can call our Membership Services Team Monday-Friday (9am - 5pm CST) to update details at any time in-between.
If your information changes significantly, we may recommend that you re-order a new emblem.
What happens if I don’t renew my membership but still wear my emblem?
If you choose not to renew your annual subscription, we are unable to update your records. Of course, we will still give any emergency service or healthcare professional calling in an emergency the information we hold, including the date the record was last amended. Your safety depends on the accuracy and timeliness of the information you provide us!
Your valued subscription helps us to maintain the 24/7 hotline (connected to the national database) for emergency services personnel to access in an emergency and also assists us to continue to ensure the MedicAlert emblem remains well recognised around Australia.
How much information can be engraved on the back of the emblem?
The size of the emblem you select determines the number of engraving lines available (see application form).
Bracelet: small= 3 lines; standard=4 lines, large = 5 lines
Necklet: small = 5 lines; large = 7 lines
Dogtag = 5 lines
What emblem do you recommend for babies and toddlers?
Necklaces are not recommended for children under 12 years of age. We recommend the stainless steel curb chain bracelet - small emblem for use by babies and toddlers. It is lightweight, low maintenance and difficult for children to remove. It can also be customised to fit a small wrist. As the child grows, you can either purchase a new chain or transfer the engraved MedicAlert emblem to a sportsband. See our full range.
How long will it take for my medical ID to be delivered to me?
Please allow approximately 10 business days for delivery if no adjustments required.
What guarantee do you offer on your products?
Extensive research ensures that our products are high quality, stylish and durable. Our emblems and chains have a 12 month warranty on workmanship and material. The sports band & neoprene necklace have a 6 month warranty on workmanship and material. There are no refunds on our products due to the customised engraving of medical information.
What if my bracelet or pendant is faulty or gets damaged?
If your bracelet or pendant is faulty during your warranty period (see above), please send your emblem to us at the following address for repair. If a repair is not possible, we can replace the jewellery. All repairs will be carried out by MedicAlert Foundation under warranty. To maintain warranty, all repairs and alterations must be made by the MedicAlert Foundation.
If damaged, we can repair or replace your jewellery at your cost.
Return address:
MedicAlert Foundation
GPO Box 9963
ADELAIDE SA 5001
Can I change the details engraved on my emblem?
Solid gold and sterling silver emblems can be buffed and re-engraved for a small fee (or at no charge for DVA Gold Card members). Stainless steel emblems and gold-filled emblems cannot be re-engraved but there may be space to add additional details if required.
Any engraving changes or additions to your emblem must be completed by MedicAlert Foundation to ensure the accuracy of information held on our database as well as on your emblem.
What happens if I lose my emblem?
The member is responsible for the cost of replacing a lost emblem. Lost emblems are sometimes returned to us via our 24/7 hotline for emergency services and healthcare professionals. If we are contacted by someone who had found an emblem, we will contact the member to return it.
It is vital that the information held on our national database is kept current. Each year you will receive a copy of your membership details, together with a reminder to pay your annual subscription. You can call our Membership Services Team Monday-Friday (9am - 5pm CST) to update details at any time in-between.
If your information changes significantly, we may recommend that you re-order a new emblem.
The information engraved on your emblem can be read without removing it from your neck or wrist. That’s really important and all of our designs work this way. Don’t be fooled by ‘copy’ products that might look as good but have to be removed to read the information. It makes it very difficult for emergency personnel to access your information – and they may not even try if it’s too hard to access. Those seconds it takes could be the difference between life and death.
What happens if I don’t renew my membership but still wear my emblem?
If you choose not to renew your annual subscription, we are unable to update your records. Of course, we will still give any emergency service or healthcare professional calling in an emergency the information we hold, including the date the record was last amended. Your safety depends on the accuracy and timeliness of the information you provide us!
Your valued subscription helps us to maintain the 24/7 hotline (connected to the national database) for emergency services personnel to access in an emergency and also assists us to continue to ensure the MedicAlert emblem remains well recognised around Australia.
Australia Medic Alert Foundation is a non-profit, member-based organisation that receives no government funding.
You can help us to continue to help those in need of our vital services. Donations also allow us to keep the cost of our service to a minimum for all members and maintain our awareness programs for emergency professionals and the healthcare community. All donations $2.00 and over are tax deductible.
Every donation helps! We appreciate your continued support in our mission to provide and save lives with MedicAlert membership. Donate Now
Katarina Smelikova, Dee Why, NSW
“I could be anywhere and eat something that triggers a reaction, so if I can’t speak for myself it is good to know that the information on my bracelet will let someone know what my condition is and provide treatment.”
MedicAlert® Foundation is a not-for-profit organisation providing a 24/7 emergency medical information and identification service.
CONTACT US
FREECALL: 1800 88 22 22
FREEFAX: 1800 64 32 59
Office hours:
Monday-Friday
9am-5pm CST
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